Troubleshooting and Maintaining Cisco IP Networks (TSHOOT)

TSHOOT is designed for network engineers with at least one year of professional work experience, who are ready to advance their skills and work independently on complex network solutions. Students will learn to (1) plan and perform regular maintenance on complex enterprise routed and switched networks and (2) use technology-based practices and a systematic ITIL-compliant approach to perform network troubleshooting. Extensive labs provide for hands-on learning and reinforce troubleshooting skills. 

TOPICS OF DISCUSSION  

• Planning Maintenance for Complex Networks 
• ​Troubleshooting Processes for Complex Enterprise Networks 
• Using Maintenance and Troubleshooting Tools and Applications 
• Maintaining and Troubleshooting Campus Switched Solutions  
• Maintaining and Troubleshooting Routing Solutions 
• Troubleshooting Addressing Services 
• Troubleshooting Network Performance Issues  
• Troubleshooting Converged Networks  
• Maintaining and Troubleshooting Network Security Implementations 
• Review and Preparation for Troubleshooting Complex Enterprise Networks

Troubleshooting and Maintaining Cisco IP Networks (TSHOOT) 

“Course Outline” 

1. Planning Maintenance for Complex Networks 

• Applying Maintenance Methodologies 
• Maintenance Process and Procedures 
• Network Maintenance Tools, Applications, and Resources

2. Troubleshooting Processes for Complex Enterprise Networks  

• Troubleshooting Methodologies 
• Implementing Troubleshooting Procedures 
• Integrating Troubleshooting into the Network Maintenance Process

3. Using Maintenance and Troubleshooting Tools and Applications 

• Using Cisco IOS Software for Maintenance and Troubleshooting 
• Using Specialized Maintenance and Troubleshooting Tools

4. Maintaining and Troubleshooting Campus Switched Solutions 

• Troubleshooting VLANs 
• Troubleshooting Spanning Tree 
• Troubleshooting Switched Virtual Interfaces and Inter-VLAN Routing 
• Troubleshooting First-Hop Redundancy Protocols

5. Maintaining and Troubleshooting Routing Solutions 

• Troubleshooting Network Layer Connectivity  
• Troubleshooting EIGRP  
• Troubleshooting OSPF  
• Troubleshooting Route Redistribution  
• Troubleshooting BGP

6. Troubleshooting Addressing Services 

• Identify Common IPv4 Addressing Service Issues  
• Identify Common IPv6 Routing Issues

​7. Troubleshooting Network Performance Issues 

• Troubleshooting Network Application Services  
• Troubleshooting Performance Issues on Switches 
• Troubleshooting Performance Issues on Routers

8. Troubleshooting Converged Networks

• Troubleshooting Converged Networks to Support Wireless Operations 
• Troubleshooting Unified Communications Issues in a Converged Network 
• Troubleshooting Video Issues in a Converged Network

9. Maintaining and Troubleshooting Network Security Implementations

• Troubleshooting Secure Networks 
• Troubleshooting Management Plane Security 
• Troubleshooting Control Plane Security 
• Troubleshooting Data Plane Security 
• Troubleshooting Branch Office and Remote Worker Connectivity

10. Review and Preparation for Troubleshooting Complex Enterprise Networks

• Review of Key Maintenance and Troubleshooting Concepts and Tools 
• Applying Maintenance and Troubleshooting Concepts and Tools